Seven quick answers that often settle the question before you make contact.
trustWhat happens when I close my account?+
Once your request lands, the account is shut and you cannot log in or play again under that profile. Money still sitting in it is returned to you, so confirm your withdrawal details first. If you want to step away for a while instead, cooling-off and self-exclusion keep the option open.
trustWhat happens when I want a copy of my data?+
Write to
[email protected] and the team sends you the personal details held about you. Requests for deletion follow the same address, and anything we must keep for licensing reasons is explained rather than removed silently. Allow the standard email response window for a reply.
trustWhat if I need help in my own language?+
Support speaks English, German, Finnish and Norwegian, so you can ask in whichever of those feels easiest. The live chat desk runs 24 hours a day, seven days a week, all on GMT. Pick the language in your first message and the right adviser picks it up.
trustWhen will support recognise my account?+
Give your full name, date of birth and registered email address and the agent finds you without any password. Never share a password with anyone who contacts you, because we will not ask for one. Two or three matching details are usually enough on live chat.
trustHow long does verification take once documents arrive?+
Identity, address and payment method confirmation normally clear within 10 hours of reaching us. Anything blurred or out of date is sent back for a clearer copy, which restarts that clock. Send all three together to
[email protected] to save a round trip.
trustCan I take a complaint further if I am unhappy?+
Raise it with support first and give the adviser the chance to put things right. If the reply still leaves you unsatisfied, write to
[email protected] so it is reviewed properly. Should that also fail you, the Anjouan Offshore Finance Authority, our regulator, is the body to approach.
trustWhy does the licence matter to me?+
Slottyway Casino LLC trades under licence ALSI-395325, issued by the Anjouan Offshore Finance Authority, which sets the rules we are held to. Our games are tested by GLI and BMM Testlabs, and player funds and data sit behind 256-bit SSL. The company is registered as 146668 at Bandar Salaam, Mutsamudu.